Lisbon, Portugal · Open to opportunities across Europe

Rayan Braccio Turning operational complexity into clear, measurable decisions.

Business Operations, Data Analytics and Risk professional with 2+ years in high-volume platform operations, combining rigorous analysis with process governance, stakeholder coordination and execution.

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Daily risk decisions: 1,000+
Quality performance: 95%+
Career progression: G2 → G3

01 / Featured case study

Customer Churn Analysis

A decision-ready retention and revenue-assurance audit built from the IBM Telco Customer Churn dataset.

Business Analytics · 2026 Case Study 01

From 7,043 customer records to a prioritized retention roadmap.

The analysis combines Python, SQL validation, business segmentation and financial sensitivity modeling to identify where churn concentrates, quantify recurring-revenue exposure and define an experiment-ready 90-day action plan.

Customers analyzed: 7,043
Observed churn: 26.54%
MRR exposure: $139K
Annualized exposure: $1.67M

SQLPythonTableauRevenue AssuranceRetention Strategy

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Customer churn analytics dashboard showing KPIs, customer segments, revenue exposure and analysis workflow

Highest-risk segment 62.92% Month-to-month · Electronic check · Fiber optic · No Tech Support

02 / Career overview

Resume

A concise record of operational impact, analytical capability and professional progression.

My experience sits at the intersection of operations, risk and analytics: running high-volume decision workflows, improving process controls, designing SOPs and translating operational data into business action.

2024 — 2026

Global Operations Specialist

TikTok for Business · ByteDance · Lisbon

Operational excellence

Workflow ownership & governance

POC responsibilities, SOP redesign, backlog control, escalation design and training.

Analytics foundation

SQL, Python, Tableau & Excel

Data cleaning, KPI design, segmentation, validation and executive reporting.

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03 / Core expertise

Built for complex operating environments.

A practical toolkit for diagnosing risk, improving execution and helping stakeholders make better decisions.

Business Analytics

Converting raw operational data into KPI frameworks, customer segments, executive narratives and prioritization logic.

SQL & Python analysis
Tableau dashboards
Revenue sensitivity modeling

Risk & Quality

Investigating ambiguous cases, applying policy consistently and designing controls that improve decision quality.

Risk investigations
Quality assurance
Root-cause analysis

Process Governance

Building operating mechanisms that make ownership, escalation, service levels and execution standards explicit.

SOP & workflow design
Backlog governance
Escalation architecture

Stakeholder Operations

Aligning operations, policy, quality and partner teams around clear decisions, measurable follow-through and shared context.

Cross-functional coordination
Training & enablement
Executive communication

04 / Certifications

Continuous, applied learning.

Formal training that strengthens my ability to pair operational judgment with modern analytical tools.

Issuer: Google / Coursera · 2026Completed

Google AI Professional Certificate

Applied training in generative AI, prompting, responsible use and AI-assisted workflows for professional productivity and decision support.

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Issuer: Google / Coursera · 2026Completed

Google Data Analytics Professional Certificate

End-to-end analytical practice across spreadsheets, SQL, data cleaning, visualization, R and stakeholder communication.

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05 / Let's connect

Have a role, problem or project where operations and analytics need to work together?

I'm open to conversations about Business Operations, Data Analytics, Risk Analytics and operational excellence opportunities across Europe.

Professional networkLinkedIn Projects & codeGitHub Direct contactEmail